Refund Policy

This policy applies to purchases of Everwhen storybook access, including gifts purchased for someone else to activate. It does not cover physical printing or shipping, since those are not currently part of the product.

You can request a refund within 30 days of purchase. If the storybook has not yet been activated or substantially worked on, that refund is a full one. Once work has started, the amount is assessed as described below. After 30 days, contact us anyway — where a gift was never activated, we can usually still help, for example by transferring it to someone else.

If you purchased Everwhen as a gift and the recipient has not activated the gift link or started answering questions, it is eligible for a full refund within the refund window. If the occasion has simply moved, tell us — a gift link does not expire on a timer, so you may not need a refund at all.

Once a storyteller has begun recording or writing answers, or AI story pages have been generated from those answers, we have incurred processing costs and put work into your storybook. In that case the refund is assessed against how much of the book has already been built, and may be partial rather than automatic — contact support and we will review your specific situation and tell you what we can return before anything is finalized.

When a purchase is refunded, access to the storybook it paid for ends, and any gift or share links for it stop working. If you would like a copy of what was already written before the storybook closes, ask us when you request the refund and we will send you the PDF export.

Email hello@everwhen.app from the address you used at checkout, or use our contact form, and tell us you’d like a refund. Include your order number if you have it — it’s on the receipt emailed to you by Lemon Squeezy — though we can find the order from your email address alone. We aim to reply within two business days.

Approved refunds are issued through Lemon Squeezy, our payment provider and merchant of record, and are returned to the original payment method — we cannot send a refund anywhere else. Once approved, please allow 5–10 business days for the money to appear on your statement, depending on your bank.

Nothing in this policy limits your statutory rights. If you are a consumer in the EU or UK, you have a legal 14-day right of withdrawal for online purchases; for digital services, that right can lapse once you ask us to begin providing the service within the withdrawal period. This policy is intended to be at least as generous as those rights, and where local consumer law gives you more, local law prevails.

We may update this policy as the product changes. Any change applies only to purchases made after it is published — the policy in force on the day you bought is the one that covers your purchase.